The quality of the provision of services by utilities far from always meets accepted standards. This is especially true of centralized heating, the characteristics of which the user will not be able to independently influence. In this case, you should know how to write a claim for heating: in housing and communal services, housing office, housing cooperative, UK, samples. This will be the first step to resolve the problem.
In what cases is a complaint made?
The procedure for providing heat supply is described in detail in the contract drawn up between the tenant of the house and the organization responsible for this - housing and communal services, the Criminal Code, etc. In case of non-compliance with its points, the heating claim is drawn up first of all. It includes clauses of the contract that are violated by the responsible party.
However, even before signing the document, it is necessary to familiarize yourself with the correspondence of its contents to current burrows. The main one is Law No. 354 of the Government of the Russian Federation. Therefore, before you write a claim in the heating LCD, you need to decide which paragraphs of the contract and this law were violated:
- Uninterrupted maintenance of temperature in living rooms not lower than + 18 ° С, in corner + 20 ° С;
- Permissible temperature deviation of ± 4 ° C at night. In the afternoon from 5:00 to 00:00 - no more than ± 3 ° C;
- Pressure deviation in the heating system is not permitted.
Additionally, you need to familiarize yourself with the emergency response procedures. Each sample claim for heating must include a link to the relevant clause of the contract. It describes actions during gusts or failure of system elements - radiators, pipes, valves, etc.
Before making a complaint to the Housing Office for heating - you should contact the responsible persons in this service. Their contact numbers are specified in the contract, but you need to pay attention to the time of the organization.
Drawing up an act
Is the claim in the HOA for heating the only document in case of non-compliance with the flow of the coolant with the desired heating level? To confirm the violation of the contract, an act of temperature measurement should be provided. Its compilation should be carried out by the management company providing services. To do this, it is enough to write an application in free form, register it and keep a copy.
After the day and time of the measurements have been agreed upon, before a complaint is made to the heating management company, its representative must verify the current temperature readings with the normative ones. During this, you need to pay attention to the following actions of the employee:
- The device must be checked, as evidenced by the seal and passport;
- The thermometer is located at a height of more than 1.5 m from the floor and 1 m from the wall;
- Measurements are taken in each room. The interval is at least 10 minutes.
Based on the data received, an act is drawn up. The standard form is different for different organizations. It must be with the representative of the Criminal Code or the Housing Office. It is important to pay attention not only to the obtained values of the degree of heating of the room, but also to its characteristics. A well-made claim to the housing and communal services for heating must take into account the compliance of the heat transfer resistance of the walls and window structures with the standards. Otherwise, the claims may be recognized as unfounded.
The owner of the apartment remains the opportunity to indicate disagreement in some paragraphs of the act.Often, the subsequent claim for lack of heating is the result of a violation of the rules and procedures for temperature measurements in the apartment.
The instrument with which the measurements were taken, the mode of their operation and the error of the readings must be indicated in the drawn-up act. Also, the name of the executor, his position is recorded in the document.
Claim Form
Having determined that the quality of the provided heat supply services does not meet the requirements, we can proceed to form an act of claim for heating. Like any document, a claim consists of several sections - a “heading”, the main text and information about the person who composed it. Sometimes the time for consideration of a complaint depends on the correct execution, and in some cases it can be rejected legally only because of non-compliance with the rules of office work.
A cap
First, you must specify the details of the organization to which the complaint is presented. If it is necessary to write a claim to the housing and communal services for heating, the full name and the person responsible for the failure to perform services must be assigned. It is desirable, but not necessary to indicate the address of the Housing Office or Homeowners Association.
In order for the complaint to be considered, it is necessary to indicate from whom it was received. The name of the resident who made the document, his address of residence and contact phone number is registered. At this point, you need to be careful, since the claim must be drawn up from the person in whose name the contract is concluded.
It is not recommended to call this organization instead of a claim to the housing and communal services for low-quality heating. Given the features of the work of such companies, such actions often do not lead to a solution to the problem.
Main part
In it, you must first make a link to those documents according to which the management company is obliged to provide a heat supply service. The sample claim for heating prescribes the number of the contract and the date of its conclusion.
Then you need to carefully describe the essence of the claim in the housing office for heating .:
- Indicate the norms of heat supply for apartment buildings. About them was said above;
- Record the dates and times when a mismatch in the temperature regime of heating was recorded. As an additional document, an act drawn up earlier on the actual operation of the heating system is attached;
- In the claim in the HOA on heating, describe the possible consequences of non-compliance with the norms of the contract. Most often, this is a recalculation of the payment made for the services provided;
- In conclusion, the requirements for solving the problem are described.
In the final part of the claim to the heating management company, you need to indicate the date of its preparation, full name and sign.
The content of the claim to housing and communal services for heating may vary depending on the specific situation. But in any case, you need to give links to the relevant clauses of the contract and regulatory documents on heat supply.
What to do with a complaint
After drawing up the document, the rules for its registration with the management company should be followed. This can be done in two ways - to take it yourself or to poison it by registered mail.
Registration of heating claim
The claim for lack of heating is made in 2 copies. One of them is given to the management company, and the second remains with the tenant. At the same time, on the second act, a claim for lack of heating must be put in the incoming registration number, full name and signature of the responsible person who registered the document.
After that, HOA has a month to satisfy the requirements of the complaint. The exception is those cases when the written claim in the housing and communal services concerns emergency situations - liquidation of leaks, replacement of failed radiators, etc. The time for a decision is determined by the clauses of the contract, but cannot exceed 1 day.Otherwise, the management company will be obliged to compensate for the consequences of an untimely eliminated accident.
Post claim
A correctly drawn up complaint based on a model claim for unsatisfactory heating can be mailed. This should be done by registered letter with the obligatory notification of the sender of receipt. In this case, the lead time starts from the moment the organization receives the complaint.
In practice, this is not recommended, since a possible error in the recipient address or errors during registration can delay the solution to the problem for a longer time. An alternative is to submit a claim to the Housing Office for poor heating by a proxy.
What to do if the claim in the HOA for heat supply was not satisfied? If you are firmly convinced that you are right, you can contact the higher authorities. These include the city housing inspectorate, Rospotrebnadzor, the prosecutor's office, and court bodies. In this case, with a positive resolution of the claim to the management company, additional compensation is possible.
The video shows an example of a solution to low-quality heating by filing a claim:
