The procedure for recalculating heating fees: regulations, rules for the preparation of an application

The content of the article:

District Heating Standards
When can I recalculate the heating fee?
Possible reasons for refusal of heating billing
Rules for filling out an application for recalculation for heating
Example of allocation of heating services

The central heating system in most cases is characterized by frequent malfunctions and non-compliance with standards. Then apartment owners can raise the issue of changing the amount of payment. There is a certain procedure that allows you to recalculate the heating fee: a sample application and drawing up rules will allow you to properly execute it.

District Heating Standards

Before you learn how recalculation for heating is done, you need to familiarize yourself with the norms of central heating. Inadequate quality of services provided may cause a change in the amount of payment to the Management Company.

Recalculation of heating services

The first and necessary condition for normal living in an apartment is maintaining the desired temperature level. Since it is possible to correctly recalculate for heating only after familiarizing yourself with the heat supply standards, you must find the appropriate regulatory document. Currently, it is the Decree of the Government of the Russian Federation No. 354 of 05/06/2011. Any discrepancies from the requirements written in it may become the basis for the allocation of heating.

This document defines the following heat supply rules for apartment buildings:

Daytime temperature in living rooms. Its minimum value for rooms located in the middle of buildings is early + 18 ° С. For corner rooms, this indicator is higher and should be + 20 ° C;
Temperature at night in living rooms. It can be three degrees below the daily norm;
Outdoor temperature reduction to -30 ° С. During this period, heating rates increase from + 18 ° С to + 20 ° С and from + 20 ° С to + 22 ° С, respectively. This may be one of the factors how to achieve a recalculation for heating;
Total time without heating for a month. According to the regulations for this period, the absence of heat supply for a period not exceeding 24 hours in total is allowed. However, the fact of disconnection should be recorded. Otherwise, it will be impossible to recalculate for poor-quality heating;
Allowable time for a single shutdown. It should not be longer than 16 hours. At the same time, continuous shutdown is allowed only if the outdoor temperature has not dropped below -12 ° C.

Failure to comply with these indicators is the basis for the requirement to recalculate utility bills for heating. But for this it is necessary to correctly draw up an application and attach the necessary supporting documents.

If there are several risers in the apartment and one of them does not work, recalculation for the lack of heating is not performed while the desired temperature level is maintained. Therefore, a partial stop of the heat supply during the heating period is possible.

When can I recalculate the heating fee?

An application for the recalculation of heating fees can be written on the basis of decree No. 307 of 05.23.2006. It identifies situations where a company providing central heating services may require a change in the amount of payment. Therefore, before writing an application for recalculation of heating, it is recommended that you familiarize yourself with this document in detail.

Heating recalculation receipt

Its main provisions determine the procedure for performing this procedure and the list of necessary actions. Often, housing and communal services workers do not know the contents of this document and refuse to recalculate for heating.

In the event of a similar situation, you can contact a higher authority or the Consumer Rights Protection Society. It is noteworthy that the sample application for the recalculation of heating fees can be filled out not only in case of interruptions in the heat supply. There are a number of other situations when you can reduce the amount of payment for housing and communal services.

Writing an application for the recalculation of heating fees is possible in the event of the following situations:

Failure of one or more radiators. In this case, the heat transfer of the system decreases and thereby the quality of the service deteriorates;
Subsidy Processing. If after this comes cavitation with the previous amounts - it is necessary to correctly recalculate for heating. For this, a statement is prepared with copies of documents on the stipulated subsidy;
Low quality of services. These include deviations from the norms that were described above. However, you need to choose the right basis for the allocation of heating, as a number of controversial issues are possible.

It is important that upon the occurrence of one of these situations supporting documents are issued. Only then will the heating allocation formula be applied. If interruptions in the heat supply occurred due to a breakdown, an act must be drawn up, a copy of which must be kept by the owner of the apartment. To determine the undesired degree of heating of radiators, a commission from the housing department or the UK should be called. They will use the equipment to determine the air temperature in residential premises. During the performance of these actions, it is recommended to verify the actual data with those specified in the act. Based on it, you can recalculate for heating.

Recalculation can be performed only once a year. Therefore, before starting the procedure, you need to carefully prepare, as there will be a lot of paperwork. First of all, you need to determine for yourself the feasibility of its implementation.

Possible reasons for refusal of heating billing

Central heating scheme

But the application for recalculating heating will not always be valid. There are a number of circumstances in which a decrease in the amount of money will not be performed. In this case, it is necessary to analyze all possible contentious issues and determine exactly what the law is on the side of the apartment owner.

In what cases is recalculation for heating done and are controversial issues possible? To identify them, you should carefully read the contract for the supply of heat supply services. It clearly defines the rights and obligations of the parties.

The points on poor-quality provision of services and the procedure for compensation are studied without fail. It is there that a clear recalculation mechanism for low-quality heating should be described.

If the representatives of the Housing Office refuse to acknowledge the fact of non-compliance with the contract - this may cause a trial.

It is difficult or almost impossible to achieve a recalculation for heating in the following cases:

Large heat loss in the apartment. They can be due to the poor quality of window or door structures, the absence of an insulating layer on the walls. But along with this, the heat dissipation of heating devices should be at the required level;
Riser air jams. This is also a controversial issue regarding recalculation for lack of heating. To remove air jams from the one-pipe system, representatives of the Housing Office need to provide access to the apartment where they are located. This is not always possible;
Reducing heat dissipation in radiators. This is also a controversial issue regarding the recalculation of utility bills for heating. Nominally, the state of the heating devices should be monitored by the employees of the housing office. But they can say that the owner was not at home in due time. Often a compromise is found by temporarily installing flushing taps.

If interruptions in the operation of heating are caused by these circumstances, it is not recommended to seek recalculation for heat supply.As a result, the amount of payment will remain the same. In this case, the owner of the apartment will lose his time and may be part of the funds for the examination.

The reason for the refusal to recalculate for heating should not be at variance with applicable laws and regulations. Therefore, in the case of a wrong decision, it is necessary to conduct a retrial, but at a different, higher level.

Rules for filling out an application for recalculation for heating

Before drawing up an application for recalculation of the heat supply fee, one should attest to the fact of poor quality provision of this service. In this case, the confirming document is an act that may be drawn up by representatives of the Housing Office or the Management Company.

Example of a recalculation application form

An alternative option is to attract 2 neighbors, the chairman of the council at home or a senior on the porch. Subject to these conditions, an act drawn up may be attached to a written application for recalculation of heat supply. The document must specify the exact address, characteristics of the room and the current temperature. The main difficulty is the level of the devices used - they must undergo mandatory verification. This fact is indicated in the act, which serves as the basis for recalculation for low-quality heat supply.

The following items should be included in the standard application for recalculation of heating charges:

Correctly filled "cap". It indicates to whom the application is being arrested and from whom;
Reason for revising heating bill. Most often this is non-compliance with the temperature regime. Be sure to register the exact time and date when the deviation was recorded. Otherwise, there will be no recalculation for heating;
Allocation Requirements. Indicate the period for which you want to change the amount of payment;
Possible consequences of failure. In this paragraph, it can be mentioned that according to the legislation for each day of a poorly provided service a penalty is assumed in the amount of three percent of its cost;
List of attached documents. The main basis for recalculation of heat supply is an act drawn up in advance. It is important that it be written correctly and without inaccuracies.

The last item is most important than filling out a sample application for recalculation of heat supply charges. The technical component of the issue is crucial. Therefore, it is recommended to consult with the Housing Office or the Management Company in advance by providing them with a copy of the document.

The decision making time for recalculation for lack of heat supply is 10 working days. In addition to the document, you can make independent calculations. This will give importance to the drafted document and to some extent will serve as a reconciliation in making the final decision.

When applying for recalculation of utility bills for heat supply, you need to require a copy, but with a “wet” stamp of the organization. It is also necessary to find out the incoming number when registering the application.

Example of allocation of heating services

The key point if you want to change the amount of payment for heat supply are independent calculations. At present, there is no general formula for recalculating for heating, since the reasons for initiating this process can be different - from low temperatures in radiators to a complete shutdown of heat supply.

Heat metering devices in the apartment

If heat meters are installed in the apartment, then the failure to recalculate for heating can be argued that the client pays only for the actual heat. This position is fundamentally wrong.

Indeed, in addition to this, there are heat supply standards that must be strictly observed. Therefore, if the heat loss in the apartment does not exceed the required indicator, it is possible to make an independent calculation based on the act drawn up.

Its implementation consists of the following actions.

Calculation of the difference between the normalized and actual temperature in the apartment at night and daytime.
The time during which a violation of the rules of heat supply was recorded. Indicated in hours.
The size of the laid monthly fee.
Calculation of the allocation amount. For each hour of deviations, the amount of the monthly fee can be reduced by 0.15% for each degree. In fact, it is necessary to multiply the monthly payment by 0.15% by the number of deviation from the norm and its value (degrees). This is done separately for daytime and nighttime.

Thus, you can independently calculate the amount of compensation for the deterioration of housing conditions. It is important that this is extremely accurate, that all documents are available to confirm the decrease in room temperature.

In the video footage, an example of calculating heating bills with full calculations:

Comments

Fatah

thank!!!! very detailed ... but what is the general heating of the water in the central heating ...

To answer
- Valery Shumanov
  
  Always Glade. I did not understand your statement. If you will be more specific, then I will gladly answer you.
  
  To answer
Elena

Good afternoon. Tell me how you can achieve recalculation if the tariff and payment for heating are not changed during the year. And the pressure supply is regulated by a sensor that responds to ambient temperature (weather). Accordingly, the warmer it is outside, the colder the batteries. And yet, we pay for heating over the past year. Then why at current rates?

To answer
- Valery Shumanov
  
  Hello!
  If the houses are equipped with a pressure and temperature control system, that is, common-house meters, according to which the reconciliation takes place every month and the calculation of the cost of services.
  Sometimes, management companies resort to scattering payments for heating for the whole year, and not just in the heating season. This helps to control the rent, especially for older people, when approximately equal money is spent every month, regardless of the season.
  But I don’t understand a bit about the payment for the last year, can you give more details?
  
  To answer
Galina

I can’t get a calculation for low-quality heating, the batteries are almost cold, but the representative of the Criminal Code comes and measures the air temperature in the apartment - 18-19 *, but it was not heated from the heating system for which I pay a lot of money. The heating was turned on 09/23/16, but we don’t see it, and we don’t feel it. Answer if possible by mail.

To answer
- Valery Shumanov
  
  “But it was not heated from the heating system for which I pay not a little money” but due to what?
  Conduct an independent examination
  
  To answer
Zlata

Please tell me, is it possible to demand a recalculation for heating if the battery in one of the rooms of a two-room apartment does not work for the second heating season? The UK does not repair, the reasons for the lack of heating in the entire riser do not eliminate. During the day, the temperature is +18, in the evening and at night +16. In fact, the battery and the riser do not work, the heating charge is made in full. And in the Criminal Code they constantly talk about air exchange. But I’m interested in the question: do I have the right to require heat recalculation if one battery and riser do not work at all?

To answer
- Valery Shumanov
  
  A very controversial moment, but in fact the temperature in the room is important. After all, it is possible to heat more than 2 by 1 riser.
  It is necessary to look at specific norms in the room. If they are within the permissible limit - it’s a sin to complain, because the service is provided in full. In this case, it is the heating of the apartment, and not the run of hot water on a specific riser.
  
  To answer
Olga Bradbury

Good afternoon! tell me how to get recalculation for heating from the Criminal Code during the months of October and November, the heating was systematically turned off! the boiler room is operating in emergency mode, applications for lack of heating were recorded, there were all numbers the application wrote, but they did not recalculate! Emergencies were also recorded, and the last time they turned off the heating for the whole day and stated that this was a planned shutdown in the month of NOVEMBER! there was a problem with heating in the whole town! Today I received a receipt in my account and no recalculation! What else do I need to do?

To answer
- Valery Shumanov
  
  Recalculation is always made after a written appeal to the Criminal Code. Come to them and ask what to do. They will direct you to where you are and tell everyone.
  Otherwise, fix their edema on a recalculation in writing and file an application.
  
  To answer
Doluma

Hello, you can tell me, I wrote a statement to the Management Campaign of my district on the recalculation of utilities for heat supply during my absence due to study leave, I provided a copy of the certificate from the university. Prior to that, she simply provided certificates from the university this month, they demanded that I apply for a recalculation, earlier I did not require a statement, I just gave them a certificate. In the end, I asked them that before I did not write any statements and just gave a certificate from the university and now it turns out that for the periods that I gave them certificates earlier, they considered that if they told me that I should write a statement, I would write. If I have now provided all my certificates for the last 1.5 years, can I get a recalculation

To answer
- Valery Shumanov
  
  In theory, you can ask for recalculation, but you need to look if there are restrictions on the statute of limitations.
  Write it unambiguously, and there they’ll even count that, rejoice at that. But problems should not arise.
  
  To answer
Alexander

Tell me. We did not have heating throughout the village in the month of October. But our Management Company issued an invoice for this month. In what form should I make a statement? Tell me please. Regards, Alexander

To answer
- Valery Shumanov
  
  Go to the Criminal Code and write a free-form recalculation application there. They will tell you everything and tell you.
  
  To answer
Vera

Tell me, in a single payment in the line, the calculation, they threw more than a thousand for heating. I ask the neighbors of the same apartments and one riser, everyone has different ones, i.e., someone who has different amounts, there are no meters for heating in the apartments. how to demand removal of excess surcharge. If you need to pay extra, then everyone has the same amount, I understand correctly.

To answer
- Valery Shumanov
  
  No, wrong.
  Contact the Criminal Code directly and ask for clarification of what exactly the recalculation was done for - common house needs, a general indicator of consumption relative to the area of the room, etc.
  Most often, this correlates the actual cost of indicators taken from meters with standard values.
  
  To answer
Elena

Good afternoon. From June to October, heating is turned off, and rent payments come in full and heating is turned on, we pay for heating which is not. Is it correct?

To answer
- Valery Shumanov
  
  You need to contact the Criminal Code. They can dispense heating bills for the whole year so that they pay less and there are no surges in payment depending on the season.
  
  To answer
Nina

Good afternoon! Please tell me, can I ask the UK to recalculate if the dryer in the bathroom does not work throughout the heating season?

To answer
- Valery Shumanov
  
  And for what reason does it not work?
  
  To answer
Tatyana

Please tell me whether it is possible to demand a calculation for heating if the apartment (corner) has a thin wall. (The house was commissioned with such a defect. 1.5 bricks — wall thickness, with a standard in Kirov 90 cm. - 6 bricks) Does not repair the CC,
In the afternoon, the temperature is +15, in the kitchen- + 13. in the bathroom less than +10. evening and night + 16i below. The heating olat is paid in full.And in the Criminal Code they constantly say that the developer is to blame. But I am interested in the question of whether I have the right to demand a calculation for heat if it is cold at home all winter. Every winter, water in the pipes freezes (in the bathroom and in the kitchen)

To answer
- Valery Shumanov
  
  You have a very serious problem, and you are trying to solve it, just took a penalty from the Criminal Code for heating?
  In theory, you do not have rights, because the service is delivered to you in full. Heat losses already occur through open windows, thin walls, etc. etc. it is not the fault of the Criminal Code
  
  To answer
Tatyana

Tell me please! Applied to the Criminal Code for the recalculation of heating fees for 2016. There is a common house counter, but they are charged per container. An answer came from the Criminal Code that recalculation will be made in 2017, without specifics. Wait?

To answer
- Valery Shumanov
  
  Yes. As a rule, when heating is supplied in the fall of 2017, there will be a recalculation for the 2016 heating season
  
  To answer
Oksana

Tell me please! In March and April, the batteries are barely warm, because less heat (stoker), Can we demand a recalculation for heating? UK reduces the cost of heating in the spring, but we still pay as in the winter.

To answer
Anna

in February, the management company changed, they counted on heating increased by 2 times, they say in GBU that the calculations are made according to the figures of MOEK, the moek, in turn, translates the arrows to the gas station, since the house meter is in their service. what to do is unclear

To answer
Elena

I can’t get a calculation for low-quality heating, the batteries are almost cold, but the representative of the Criminal Code comes and measures the air temperature in the apartment - 18-19 *, but it was not heated from the heating system for which I pay a lot of money. The heating was turned on 09/23/16, but we don’t see it, and we don’t feel it. Answer if possible by mail.
Sincerely, Elena!!!

To answer
Larisa

We are refused to recalculate for heating during periods of shutdown (3 days), for heating only at night, and for February, since February is 28 days, is this legal?

To answer
Maxim

Hello! Please tell me, the house has a common house accounting unit that broke down in the month of December. In the period from January to March, the management company calculated on average values, and for the month of April according to the standard. For four months, the management company did not conduct robots to repair and restore the metering unit. Can I request a recalculation for a given period,
Thank.

To answer
svetlana

On December 28, 2017, batteries were broken in my apartment and they were cut off, an act was provided in the housing and communal services, but they do not recalculate. They said that it was necessary to make changes to the technical passport of the house. what to do?

To answer
Kseniya

Hello! Due to repairs on the top floor, I don’t have heating in the apartment, a neighbor said until he made repairs, he would not turn on the radiators. How to act in this situation?

To answer
Lina

Hello! We have a three room apartment. two rooms are angular. In a house of type heating was given as early as three weeks, but our risers were barely warm in one of the corner rooms and in the kitchen, in the other two rooms the batteries were icy. The Criminal Code does not react to this in any way, and does not take the application for recalculation. because the average temperature in apartments is 20 degrees. I could not understand the logic of those who created the document about the temperature in quatra. It turns out that it is possible to include one riser in the apartment, and if the temperature somehow keeps from it in the whole apartment of 20 degrees, then in the remaining rooms it is possible not to start heating at all all winter?

To answer
Nina

But I’m interested in why they set the same amount for heating from October to April, if in October the heating season starts on the 15th and in April ends on the 15th?

To answer
Maxim

Hello, is it possible to achieve a recalculation for heating (by heat meter) if heat meters are installed in each apartment of the apartment building, as well as one common for non-residential premises. Currently, the management company is calculating monthly average heating rates.

To answer
Natalya

Hello! Tell me how to achieve a recalculation for heating during the heating season 2016-2017. When accruing, an increasing coefficient was applied in connection with the prescription of RTS.

To answer
Olga

We have such a situation. The Criminal Code refuses to recalculate for heating, referring to the fact that according to GOST, measurements of the air temperature in the room must be carried out at an outdoor temperature of no higher than -5 ° C. And since the whole period October-November 2017, temperatures were higher in our region, measurements of the UK were not made and recalculation for this period was refused. I independently drew up the acts that the neighbors signed that the temperature, despite the fact that it was warm outside, was 17 ° C in the apartment. But the Criminal Code does not take this into account. How to be

To answer
Olga

Tatyana, how did you end up in an apartment that did not comply with SNiPs? If you bought this apartment or you were given it by the authorities, then freezing the walls is the basis for terminating the contract. I do not agree with Valery that the Criminal Code is not responsible. They took the house to balance in that condition. Under the law on consumer protection, you can make a claim both to the Criminal Code, because you pay it, and to the person who provided the apartment in this condition. Write a complaint to the GLC.

To answer
Tatyana

Hello! Tell me, please, can I ask for a recalculation of heat supply, if 8 years ago we refused heating and the heating workers put plugs in places where the batteries should be. Those. There are no batteries in the apartment at all, but I went to another country, and in the picture the relative lived all this time, who died there, I didn’t touch these matters, and now, when I arrived, I found out that there was a huge debt and a penalty to him, the contract when the batteries were removed is lost, and they say in the heating networks that now everything is different and regardless of whether there are batteries in the house, they are taken from the quadrature. Do I have the right to some kind of recalculation, and if so, what should I do to do this? thanks in advance

To answer
Victor

In the new house, a closed heating system, the heat meter points to the entrance +49,
and on the return line +30 at an external t = (-12) degrees, with a maximum opening of
Torah the temperature in the room is +21. With a complete shutdown of all radiators (carried out
experiment themselves) +18.5 Can I request a recalculation for heating and rights
here is the Criminal Code which says that everything is normal.

To answer
Dmitry

The apartment is cold, (about 12-14) degrees. Housing office can not do anything. I want to request a recalculation, but apparently those from whom I bought an apartment are to blame, since they did poorly heating and the return does not heat at all and the pipes are a little warm.

To answer
Sergei

Can I apply for recalculation of heating if in our apartment building several apartments were cut off from central heating and installed gas boilers. The amount of the rest of the tenant has increased significantly.

To answer
Valeria

Hello. UK accrues heating according to the standard, although it costs a common house meter. When asked what is the reason, they answer that there is a pressure surge and therefore the meter does not give a correct reading. The village is not big, and the problem is not only in our house, but in all where common house counters are installed. how to solve the problem, how to make recalculations for heating?

To answer
Larisa

Good afternoon, I have been living in a new building since 2015, where they have installed a heat treatment unit for each apartment. The thermal company calculates a monthly fee according to its own standards. In 2016, recalculations were made to residents who provided reports on heat supply by meters. This year, they did not recalculate for 2017 and added the amount for heating for each month. At my meter, an average of 0.5-0.7 Gcal comes out; the thermal company doubles these indicators. Who to contact for clarification

To answer
Gennady

Good time of day

Why do you have to pay twice for heating water ?:
1. When calculating according to the testimony of IPU (calculated according to the standard for heating);
2.As part of a joint passage with a coolant (for heating) according to the OPU.

To answer
Maria.

Good afternoon! In our houses, heating was given on September 23, and payment was taken for exactly half a month, i.e. from the 15th, although officially the heating season is announced from the 17th. Let me give you my own example of payment: for September I received 1088 p. 88k for heating receipts, and for 2161 p. 88k for October. Please explain how to file a collective claim for the recalculation of the payment taken, because us a few people from nearby houses.

To answer
Arthur

Hello, is it possible to recalculate if we have an individual heating meter, but the company calculates the cost of common house consumption ?! They refer to the fact that the house is not a year old and that ALL apartment owners need to write a statement about the transition from such a calculation to an individual one.

To answer
Vera

Hello, is it possible to recalculate if we bought an apartment, and the heating was charged on the basis of 66.5 m2, and according to the documents we have an area of 33.4 m2, and in the settlement center we were told that they did not do the heating calculation, they said that we needed pay all bills and from the next month they will calculate on the basis of an area of 33.4 m2, and am I obligated to pay these bills if the amount for heating is overstated by 2 times?

To answer
Svetlana

Good afternoon! Can I apply for recalculation for heating due to the warm winter? What document should I refer to?

To answer

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